‘Jack-of-all-trades’. ‘Vital to our process.’ ‘The glue that strengthens TekCollect.’ ‘They’re like Batman!’ These are some of the phrases our customers and staff use to describe our Client Services department. This close-knit team of talented professionals serve as our client’s personal resource for the life of their partnership with TekCollect. When you have a question and pick up the phone to our service line, you will be taken care of by a Client Services rep who knows the ins and outs of the system, can troubleshoot mistakes, and even coach you how to better utilize your services in the future. “Our purpose is to support our clients,” says Dawn Purtlebaugh, Client Services Manager, “When you have a question of any kind, we’re here. Don’t be afraid to ask – don’t hesitate to call!”

“Answering your phone call is top our priority”, adds Yonic Cruz, Client Services Rep. And it’s true. Any time of day, when walking through their department, you can hear Client Services answering questions as simple as lost passwords, posting payments or viewing reports, to fixing user’s potentially costly data entry mistakes and generally saving the day. They are experts on all our systems and procedures, so our clients and account managers often turn to them for trusted, patient, and consistent help. You can hear the gratified relief of happy clients as each call is wrapped up and another problem is solved.

The Client Services team is handpicked from all areas of proficiency, from former sales and collections, to recruitment and legal. Their broad range of experience, backgrounds and perspectives runs the spectrum, an advantage we feel is key to maintaining our edge over the competition. “We’ve been in the field selling the product, we’ve worked on solutions with debtors, we’ve helped develop and refine the online system. We know and understand our clients, their customers, and their unique circumstances,” says Dawn. “This is our strength.”

How can you, as a TekCollect client, better utilize their expertise? We know it can be intimidating to adapt to a brand new A/R system. Let Client Services help ease you into it, with tips and training that can alleviate user anxiety and give you the resources you need to fully benefit from your services. Yonic says, “We’re here to help! Don’t hold on to your accounts, let us help you cultivate good habits so that you place accounts early and get the most out of your system. We’ll work with you hand-in-hand, as a team.”

TekCollect provides the most advanced accounts receivable, collections, and client retention services available. To learn more about us, visit our website and follow us on Facebook and Twitter

Conservation has long been a company-wide priority to TekCollect. From pioneering our own custom online system to lessen paper usage and waste, to creating small efficiencies in our offices, we’ve incorporated ‘going green’ into our business model.

Last year, TekCollect began a partnership with Keep Columbus Beautiful, in an effort to help maintain and improve our headquarters’ beloved Victorian Village neighborhood. As part of the Adopt an Area program, our company heads to Park Street in the Short North throughout the year for trash pick-up, litter clearing and general maintenance. This gives our team a chance to get out in the fresh air, show our community a little love, and do our part in looking out for our environment. We also eliminated paper towels throughout our corporate offices by installing energy-saving hand dryers in all restrooms. Is the office a little louder? Yes! But is it also a little greener? Double Yes!!

Our Green Initiative for 2015 has started off on a bright note – with our main offices converting all lighting systems over to highly efficient LEDs as of January 1st. This update to our daily operations allows us to save money and minimize our energy contribution. It’s a small step, but when it comes to helping our planet, every little bit helps.

Looking ahead, you can expect more Green Initiative updates from TekCollect. From community service, to generating new efficiencies, to promoting health and wellness within our staff – our hope is to model and inspire a culture of green consciousness.

TekCollect provides the most advanced accounts receivable, collections, and client retention services available. To learn more about us, visit our website and follow us on Facebook and Twitter.