“Answering your phone call is top our priority”, adds Yonic Cruz, Client Services Rep. And it’s true. Any time of day, when walking through their department, you can hear Client Services answering questions as simple as lost passwords, posting payments or viewing reports, to fixing user’s potentially costly data entry mistakes and generally saving the day. They are experts on all our systems and procedures, so our clients and account managers often turn to them for trusted, patient, and consistent help. You can hear the gratified relief of happy clients as each call is wrapped up and another problem is solved.
The Client Services team is handpicked from all areas of proficiency, from former sales and collections, to recruitment and legal. Their broad range of experience, backgrounds and perspectives runs the spectrum, an advantage we feel is key to maintaining our edge over the competition. “We’ve been in the field selling the product, we’ve worked on solutions with debtors, we’ve helped develop and refine the online system. We know and understand our clients, their customers, and their unique circumstances,” says Dawn. “This is our strength.”
How can you, as a TekCollect client, better utilize their expertise? We know it can be intimidating to adapt to a brand new A/R system. Let Client Services help ease you into it, with tips and training that can alleviate user anxiety and give you the resources you need to fully benefit from your services. Yonic says, “We’re here to help! Don’t hold on to your accounts, let us help you cultivate good habits so that you place accounts early and get the most out of your system. We’ll work with you hand-in-hand, as a team.”
TekCollect provides the most advanced accounts receivable, collections, and client retention services available. To learn more about us, visit our website and follow us on Facebook and Twitter