Think about this in context with A/R Management. If you are using a third party source for recapturing your outstanding balances, you might be tolerating a whole lot of subterfuge that just isn’t necessary.
Answer these questions to see where your collections company falls:
- Do you understand the schedule of contacts that your collections company is sending on your behalf?
- Are they really showing you every action they take on your accounts, or could they be skipping some of the steps they’ve promised – statements, letters and calls?
- Have you seen and approved the appearance and content of your letters and statements?
- Are you aware of the approach your company takes when they speak on the phone with your customers – do they begin soft and then progress as pursuit continues?
- Do you have access to track account progress online?
- Are accounts updated with the latest activity in a timely (and viewable) manner?
- Does your company allow your debtors to pay you directly?
If you answered ‘No’ to any of these questions, you might be experiencing a transparency problem with your A/R management. You want to look for a company that can do more than verbally reassure you of the above points – make sure your company can show you how it’s done.
TekCollect provides the most advanced accounts receivable, collections, and client retention services available. To learn more about us, visit our website and follow us on Facebook and Twitter.